DO NOT Trust Michael & avoid the extensions.
On Saturday the 18th Aug after a consultation with Michael a week earlier I arrived at Ibiza hair to get a full head of extensions treatment Colour and cut. This had been quoted as a very expensive change but I was happy to pay for “the best” and Michael had assured me that it would be amazing and fit all my needs (natural and easy to tie up with minimal maintenance) total being nearly 2 and a half thousand dollars 💸
That Saturday I arrived at 9am and left at 5pm. Caitlin did a spectacular job lightening and foiling my WHOLE head which when dried I freaked out about as I wanted natural I wanted to keep my regrowth as I no longer wanted to deal with blonde hair! It’s ok they said as the toned down my roots. I’ll admit I like the colour of my hair.
Then for the micro bead extensions, as they where being installed I voiced to Fran a few times that the extension wasn’t the same colour as my hair, to which I would be fobbed off with “no it looks great”. Towards the end of the install I called Michael over and said what are we doing about this colour the extensions don’t match. No problem he says we will tone them when finished.
Ok back to he basin for like the 5th time. Problem is Michael only toned the ends of my extensions not the entire length. I’ll admit here I wear glasses and can’t see when they are off, plus I trusted these guys so wasn’t really overly judgmental. They blew out my hair and from the front it looked great, mind you my hair was out and I never got mirrored the back of my hair.
When I got home I threw my hair into a pony and was immediately upset, the extensions where so visible horrible streaks and the beads where so close to my hair line. I emailed the team immediately to voice my concerns and Michael said they could correct as soon as they opened again Tuesday morning.
Tuesday morning I turn up at Ibiza still very upset, to painfully have extensions removed from my hair line and put into the back of my hair. I cried and pretty much everyone but Caitlin didn’t listen. Michael finally turned up after I had been in the salon for two hours and treated it as if it was nothing and that he would have followed up with me. (Side note the team where very aware that I was moving country on Thursday and this was the only time I had to correct) anyway after 4 hours the colour was corrected in the extensions and I quickly put my hair in a pony to which I could tell the streaks had been fixed, I was pretty much in tears and really should have had a much deeper look at the work, but Caitlin and Michael both told me it was the best they could do and they where proud of the work so I left in a hurry still upset at the entire situation.
In the next 24 hours 20+ hair extensions slipped out. Over the next 4 days I had a good handful.
Micheal sees dollar signs and has accused me of harassing his staff by emailing asking for a refund and being unhappy with the work. I’ve spent $1500 on extensions that had to be removed after less then a week. They are not of the quality he claims and I will not 4 years out of the hair being reinstalled as already the bonds are frayed.
This has been a devastating experience for me. Please ladies do not go here