Reviews Policy

MELBOURNE’S 10 BEST REVIEWS & COMMENTS POLICY

This is not a site to complain, have a rant, offend or carry out vendettas against your competitors!
Melbourne’s 10 best is about marketing and growing great businesses within the Melbourne region. Comments and reviews are intended for consumers to share their experiences which in turn help other consumers to decide which businesses to use.
As a consumer you can write a review on a business that you have had first hand experience with.

Submitting Reviews:

We will publish, reject, edit or remove any review or comment at our discretion.
All reviews and comments submitted to Melbourne’s 10 Best become the property of Ten Best pty ltd.
We may reproduce any part of a review or comment for publication or broadcast in marketing material, newsletters, on social networking sites, newspapers, magazines, TV, radio or online.
Melbourne’s 10 Best is under no obligation to remove any part of a review or comment when requested by the reviewer or business owner.
Reviews are screened as quickly as possible however you may experience some delays before they are published. Contact our review team at review[@]melbournes10best.com.au for any enquiries.

Fair Reviews:

Don’t use our site to complain as we are not here as a platform to rant about your competitors or disliked operators!
Write about your experience with factual and helpful content that will allow other potential clients to make an informed decision when deciding to use a particular businesses. Providing factual and true events with as much detail as possible will more likely result in the review being accepted.

What we accept:

We only accept reviews from people who have tried and paid for services of the business being reviewed.
We will accept both positive and negative reviews as long as they appear to be authentic, constructive and helpful. We would like helpful, positive and funny reviews to make the reading more fun and ideally reviews should not be too long!
We will accept negative reviews based on constructive criticism which can lead to positive changes for both the business and its clients.

What we Reject:

Abusive, negative or rude comments made about the business or its staff is not acceptable and therefore reviews of this nature will be deleted permanently and will not be posted.
General ranting and venting, if you have a complaint we recommend you get in touch with the owners of the business directly.

Other reasons for rejected and un-posted reviews:
*Contain swear words.
*Contain offensive or derogatory material. This includes anything racist, sexist or homophobic.
*Are based on rumour or second-hand information (for example, an experience your partner or friend had).
*Are defamatory. This means to falsely or unjustly damage someone’s reputation. Reviewers must back up any allegations with as much detail and background information as possible for us to consider publishing it.
*Contain claims of poisoning, medical malpractice or illegal activity. We encourage reviewers who have experienced these issues to contact the relevant authorities.
*May be in contempt of court. This includes reviews and comments containing references to legal cases currently before court.
*Are written by a business owner on a competitor’s business listing.
*Are written in a language other than English or which don’t make sense.
*Don’t mention specific experiences with the business
*Contain repeated information (for example a direct copy and paste from another review)

Melbourne’s 10 Best’s decision is final and we won’t enter into any further correspondence about the matter.

We don’t encourage reviews by business owners or their staff on their own business listings. Melbourne’s 10 Best users often consider these reviews unhelpful or fake.

Inappropriate Comments and Reviews:

If any Melbourne’s 10 Best user sees a review or comment they think is inappropriate or unfair they can contact the reviews team. They will need to explain why they think it’s inappropriate and the moderation team will investigate the review or comment in question.
If the moderation team agree the review or comment is inappropriate, they’ll remove it. If they decide it meets all of Melbourne’s 10 Best review guidelines they’ll leave it on the website.

The moderation team’s decision is final and once a decision is made no further correspondence will be entered into.
If a business owner reports a review or comment as inappropriate on their own business listing our procedure is a little different. The review or comment will be put on hold and temporarily disappear from the site. The business owner will be prompted to explain why they think the review is inappropriate, and the reviewer will be prompted to verify their review or comment and explain within seven days why it should remain online.

Both parties will be given one opportunity to explain their position and may wish to include detailed information to support their claim.

The moderation team will assess the responses from both the business owner and reviewer. If they agree the review or comment is inappropriate it will be removed from the site. However, if the review has been substantiated it will be reinstated.
The moderation team’s decision is final and no further correspondence will be entered into.
Melbourne’s 10 Best will not accept phone calls or emails about inappropriate reviews. All inappropriate reviews must be reported via the website or to reviews[@]melbournes10best.com.au

Contact Us
If you have any feedback or questions about this Statement, the practices of this Site, or your dealings with Ten Best Pty Ltd, you can contact us in the following ways:

Website: Visit our ‘Contact us’ page
Email: reviews[@]melbournes10best.com.au

Ten Best Pty Ltd
Suite 5.04
365 Little Collins Street
Melbourne, 3000
Australia